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WhatsApp, Kik, Viber or ReTXT: Which third-party messenger is right for you?

WhatsApp, Kik, Viber or ReTXT: Which third-party messenger is right for you?

James Martin/CNET

There is no shortage of third-party messaging apps in either the iTunes App Store or the Google Play Store and it's pretty easy to see why. While every smartphone has a default messaging app, none have many extras.

Sure, you can send photos and videos, and probably emoticons, but beyond that the default chat apps are pretty bare. To its credit, Apple has made strides with iOS' Messages app with features such as being able to send your location and voice memos, while Android will let you send contacts and other business-related tasks, but there's not much fun in that.

Fortunately, third-party messaging apps are mostly free, offer fun extras, and some even have added features like encryption to keep your messages secure. All use data, so any texting limits you have with your carrier don't apply and the ones that make calls are free for people who have the app.

Feature comparison

Obviously, a text messaging app has to let you send text messages, and adding photos and videos is more or less the standard with these type of apps. But it's the extras like locations, contacts, and even doodles that set some of these apps apart. On the other hand, you may be someone who is uninterested in stickers and gifs, so this chart will let you zero in on the things you need and the things you don't.

	WhatsApp Messenger	Kik	Viber	ReTXT
Text messages	Yes	Yes	Yes	Yes
Phone calls	Yes	No	Yes	No
Photos	Yes	Yes	Yes	Yes
Videos	Yes	Yes	Yes	Yes
Audio clips/voice memos	Yes	No	Yes	Yes
Video calls	No	No	Yes	No
Sketching/drawing	No	Yes	Yes	No
Locations	Yes	No	Yes	Yes
Share contacts	Yes	No	Yes	Yes
Special Graphics/Stickers	No	Yes	Yes	No
Emoticons	default keyboard	Yes	Yes	default keyboard
Subscription	Yes ($0.99/year)	No	No	Yes ($0.99/year)
Encryption	No	No	No	Yes
Read receipts	Yes	Yes	Yes	Yes
In-app purchases	Yes	Yes	Yes	No

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James Martin/CNET

WhatsApp Messenger

WhatsApp has been in the third-party text messenger business for a long time, and even if you're not using it, chances are a lot of your friends are. The app has an extremely easy setup because you don't have to add buddies or invite people; WhatsApp Messenger scans your contacts for other users of the app and lets you start a conversation on your own.

WhatsApp shows your chats in little text bubbles, gives you a time stamp for messages, notifies you when a text has been viewed by your recipient and lets you include photos, audio notes and videos within your conversations. You can also change your background and send your GPS location to an interactive map. You can use premade away notes such as "I'm busy," "Available" or even "My battery is about to die," and you can block specific contacts from within the app. You also can easily send a friend's contact information to another user without leaving the app. So, while the app is not leaps and bounds ahead of other messaging apps, there are some nice extra features here.

It's important to note that WhatsApp is free for the first year of use, but then you'll need to sign up for subscription at 99 cents per year. But even though free is always better, I think a dollar a year (at the current exchange rate, that's about £0.65 or AU$1.25) is easily worth it for what you get.

Where it excels

• A lot of people already use it so you don't have to convince as many people to download it.
• Location maps look natural inline and let you tap to get more info.
• You can make free calls to others who have the app.
• You can customize the look by changing backgrounds.

Where it falls flat

• You can't make video calls.
• It has no special graphics other than emoticons.
• It doesn't have strong encryption.

Best for: People who know that their friends already use the app. Also, it's great for sending texts and making international calls to others who have the app.

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James Martin/CNET

Kik

Free; iOS, Android, Windows Phone

Kik is a messaging app that's much more about fun than it is about productivity. Yes, it has the regular messaging features and you can easily add photos and videos like most apps, but the extras here are more for a younger audience and not what you get with the other apps in this collection.

I noticed right away that Kik didn't have the ability to send your location or contacts. Instead, it's set up for having fun with things like stickers, the ability to sketch, add the latest viral videos and memes, and more. One really useful feature is the ability to perform an image search from within the app. It also has an assortment of original emoticons, but the ones you can use for free are not much different from what you get on your default keyboard.

And that's the other thing about Kik. It has its own currency called Kik Points (KP) that you use to buy sticker packs and special emoticons you can't find anywhere else. You don't buy Kik points with cash, though. You earn them by completing surveys, visiting specific websites, or signing up for services from one of Kik's partners. In other words, it's a way for Kik to make money without billing the users of the app.

Where it excels

• It has a huge number of things you can add to your messages, like stickers, icons, doodles, memes and more.
• You can perform an image search from within the app to add images to the conversation easily.
• It has its own in-app browser to find other content.

Where it falls flat

• Lack of location-adding and contact features make it less useful for working folks.
• The requirement of using Kik Points to buy features means you'll need to jump through hoops to get that unique zombie emoticon.

Best for: Students or groups of friends who like to keep the conversation going continuously with lots of fun stuff to add

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James Martin/CNET

Viber

Free; iOS, Android, Windows Phone

I recently reviewed Viber and found it to have the most useful features I've seen so far in a messaging app. It's excellent for messaging and calling your friends for free around the globe and you can even make video calls.

Sending a message is just like other apps, with balloons for each of the people chatting, and you can set up group texts for up to 100 participants. You can create an audio clip by touching the microphone, then touching and holding a big button in the bottom center to record. You also can send photos and videos, and you can send your location.

For some fun, there is a doodle feature, which lets you pick a brush size and color, then draw on the screen to send little doodles to your friends. You also get a good assortment of stickers for free, but can buy themed sticker packs if you're interested.

But what sets Viber apart from most third party messaging apps is the ability to make both audio and video calls and you can do it on a 3G connection or better. The app uses your regular phone number, and you can call anyone around the globe for free provided they also have the app. In my testing, call quality was excellent and even sounded better than regular calls on my iPhone.

You'll have to pay (through in-app purchase) if you want to call landlines or people who don't have the app, but it has a guide which shows how much it will cost you depending on the country.

Where it excels

• You can make free calls to other people who have the app (like WhatsApp) and you can make free video calls.
• Both audio and video calls are high quality even without a Wi-Fi connection.
• It has its own assortment of high-quality, original emoticons.
• It has plenty of stickers included for just about any situation, and you can buy more if you want themed sets.

Where it falls flat

• The Public Chat features let you browse subjects and enter a conversation, but you can't participate (coming in a later update).
• Not a lot of people use it.

Best for: People who want to message, or make audio or video calls internationally for free.

---

James Martin/CNET

ReTXT

Free; iOS and Android

ReTXT is the newcomer to the collection having only been out for a few weeks, but in my review, I really liked the unique features you can't find in the other apps of this collection.

It does all the usual things such as letting you send photos and video, and you can add audio clips and send your location. But while it's not big on special graphics, stickers or anything like those, it has something even better to offer: the ability to correct or delete a message you already sent. Everyone has been a victim of their smartphone's autocorrect at one time or another, but with ReTXT, you can just tap the sent message and edit whatever you want. It then corrects the message for both you and your recipient.

Another unique feature is the capability to ask for clarification. When someone sends you a message that doesn't make sense, you can tap a button that sends them a question mark that appears right next to their own message balloon. This indicates that they should clarify their meaning without you having to ask questions or engage in a lengthy back-and-forth conversation.

Finally, ReTXT has strong security features which ensure you and your recipient are the only people to view your message content. It doesn't store your conversations on any server, and it has end-to-end encryption. The other apps can't boast this level of security, so if security is your number one concern, this is the app for you.

It's important to note that -- like WhatsApp -- you'll need to pay a 99 cents a year subscription (about £0.65 or AU$1.25), but if these features are important to you it's easy to part with a dollar per year.

Where it excels

• ReTXT lets you edit sent messages to fix any errors, whether it was an autocorrect mistake or maybe even something you shouldn't have said in the heat of the moment.
• You can ask for clarification by touching a button so you can avoid the back and forth texts.
• End-to-end encryption means you'll know only you and your recipient can see your messages.

Where it falls flat

• It doesn't have any customization or special graphics and emoticons besides what comes with your default keyboard.
• Almost nobody uses it because it's so new.

Best for: Those who find themselves making a lot of typos in their messages, or those who want an added level of security not found in other messaging apps.

---

CNET recommends...

All of these are great chat apps, and really it comes down to a matter of your messaging style for which one you pick. But I think for most people, the fact that Viber covers so many bases puts it on top.

Not only does it have more practical features, like sending your location and contacts, it also has fun features which let you add audio clips and stickers to your conversations. And the fact that you can make both audio and video calls pushes it over the top.

There's still the problem of getting your friends to download the app, but with all these features, it shouldn't be too hard to convince them.

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Source

TikTok Parents Are Taking Advantage of Their Kids. It Needs to Stop

TikTok Parents Are Taking Advantage of Their Kids. It Needs to Stop

Rachel Barkman's son started accurately identifying different species of mushroom at the age of 2. Together they'd go out into the mossy woods near her home in Vancouver and forage. When it came to occasionally sharing in her TikTok videos her son's enthusiasm and skill for picking mushrooms, she didn't think twice about it -- they captured a few cute moments, and many of her 350,000-plus followers seemed to like it.

That was until last winter, when a female stranger approached them in the forest, bent down and addressed her son, then 3, by name and asked if he could show her some mushrooms. 

"I immediately went cold at the realization that I had equipped complete strangers with knowledge of my son that puts him at risk," Barkman said in an interview this past June. 

This incident, combined with research into the dangers of sharing too much, made her reevaluate her son's presence online. Starting at the beginning of this year, she vowed not to feature his face in future content. 

"My decision was fueled by a desire to protect my son, but also to protect and respect his identity and privacy, because he has a right to choose the way he is shown to the world," she said.

These kinds of dangers have cropped up alongside the rise in child influencers, such as 10-year-old Ryan Kaji of Ryan's World, who has almost 33 million subscribers, with various estimates putting his net worth in the multiple tens of millions of dollars. Increasingly, brands are looking to use smaller, more niche, micro- and nano-influencers, developing popular accounts on Instagram, TikTok and YouTube to reach their audiences. And amid this influencer gold rush there's a strong incentive for parents, many of whom are sharing photos and videos of their kids online anyway, to get in on the action. 

The increase in the number of parents who manage accounts for their kids -- child influencers' parents are often referred to as "sharents" -- opens the door to exploitation or other dangers. With almost no industry guardrails in place, these parents find themselves in an unregulated wild west. They're the only arbiters of how much exposure their children get, how much work their kids do, and what happens to money earned through any content they feature in.

"Once public engagement happens, it is very hard, if not impossible, to really put meaningful boundaries around it."

Leah Plunkett, author, Sharenthood

Instagram didn't respond to multiple requests for comment about whether it takes any steps to safeguard child influencers. A representative for TikTok said the company has a zero-tolerance approach to sexual exploitation and pointed to policies to protect accounts of users under the age of 16. But these policies don't apply to parents posting with or on behalf of their children. YouTube didn't immediately respond to a request for comment.

"When parents share about their children online, they act as both the gatekeeper -- the one tasked with protecting a child's personal information -- and as the gate opener," said Stacey Steinberg, a professor of law at the University of Florida and author of the book Growing Up Shared. As the gate opener, "they benefit, gaining both social and possibly financial capital by their online disclosures."

The reality is that some parents neglect the gatekeeping and leave the gate wide open for any internet stranger to walk through unchecked. And walk through they do.

Meet the sharents

Mollie is an aspiring dancer and model with an Instagram following of 122,000 people. Her age is ambiguous but she could be anywhere from 11-13, meaning it's unlikely she's old enough to meet the social media platform's minimum age requirement. Her account is managed by her father, Chris, whose own account is linked in her bio, bringing things in line with Instagram's policy. (Chris didn't respond to a request for comment.)

You don't have to travel far on Instagram to discover accounts such as Mollie's, where grown men openly leer at preteen girls. Public-facing, parent-run accounts dedicated to dancers and gymnasts -- who are under the age of 13 and too young to have accounts of their own -- number in the thousands. (To protect privacy, we've chosen not to identify Mollie, which isn't her real name, or any other minors who haven't already appeared in the media.)

Parents use these accounts, which can have tens of thousands or hundreds of thousands of followers, to raise their daughters' profiles by posting photos of them posing and demonstrating their flexibility in bikinis and leotards. The comment sections are often flooded with sexualized remarks. A single, ugly word appeared under one group shot of several young girls in bikinis: "orgy."

Some parents try to contain the damage by limiting comments on posts that attract too much attention. The parent running one dancer account took a break from regular scheduling to post a pastel-hued graphic reminding other parents to review their followers regularly. "After seeing multiple stories and posts from dance photographers we admire about cleaning up followers, I decided to spend time cleaning," read the caption. "I was shocked at how many creeps got through as followers."

But "cleaning up" means engaging in a never-ending game of whack-a-mole to keep unwanted followers at bay, and it ignores the fact that you don't need to be following a public account to view the posts. Photos of children are regularly reposted on fan or aggregator accounts, over which parents have no control, and they can also be served up through hashtags or through Instagram's discovery algorithms.

The simple truth is that publicly posted content is anyone's for the taking. "Once public engagement happens, it is very hard, if not impossible, to really put meaningful boundaries around it," said Leah Plunkett, author of the book Sharenthood and a member of the faculty at Harvard Law School.

This concern is at the heart of the current drama concerning the TikTok account @wren.eleanor. Wren is an adorable blonde 3-year-old girl, and the account, which has 17.3 million followers, is managed by her mother, Jacquelyn, who posts videos almost exclusively of her child. 

"As kids get older, they naturally want to define themselves on their own terms, and if parents have overshared about them in public spaces, that can be difficult."

Stacey Steinberg, author, Growing Up Shared

Concerned onlookers have pointed Jacquelyn toward comments that appear to be predatory, and have warned her that videos in which Wren is in a bathing suit, pretending to insert a tampon, or eating various foodstuffs have more watches, likes and saves than other content. They claim her reluctance to stop posting in spite of their warnings demonstrates she's prioritizing the income from her account over Wren's safety. Jacquelyn didn't respond to several requests for comment.

Last year, the FBI ran a campaign in which it estimated that there were 500,000 predators online every day -- and that's just in the US. Right now, across social platforms, we're seeing the growth of digital marketplaces that hinge on child exploitation, said Plunkett. She doesn't want to tell other parents what to do, she added, but she wants them to be aware that there's "a very real, very pressing threat that even innocent content that they put up about their children is very likely to be repurposed and find its way into those marketplaces."

Naivete vs. exploitation

When parent influencers started out in the world of blogging over a decade ago, the industry wasn't exploitative in the same way it is today, said Crystal Abidin, an academic from Curtin University who specializes in internet cultures. When you trace the child influencer industry back to its roots, what you find is parents, usually mothers, reaching out to one another to connect. "It first came from a place of care among these parent influencers," she said.

Over time, the industry shifted, centering on children more and more as advertising dollars flowed in and new marketplaces formed. 

Education about the risks hasn't caught up, which is why people like Sarah Adams, a Vancouver mom who runs the TikTok account @mom.uncharted, have taken it upon themselves to raise the flag on those risks. "My ultimate goal is just have parents pause and reflect on the state of sharenting right now," she said. 

But as Mom Uncharted, Adams is also part of a wider unofficial and informal watchdog group of internet moms and child safety experts shedding light on the often disturbing way in which some parents are, sometimes knowingly, exploiting their children online.

The troubling behavior uncovered by Adams and others suggests there's more than naivete at play -- specifically when parents sign up for and advertise services that let people buy "exclusive" or "VIP" access to content featuring their children.

Some parent-run social media accounts that Adams has found linked out to a site called SelectSets, which lets the parents sell photo sets of their children. One account offered sets with titles such as "2 little princesses." SelectSets has described the service as "a classy and professional" option for influencers to monetize content, allowing them to "avoid the stigma often associated with other platforms."

Over the last few weeks, SelectSets has gone offline and no owner could be traced for comment.

In addition to selling photos, many parent-run dancer accounts, Mollie's included, allow strangers to send the dancers swimwear and underwear from the dancers' Amazon wish lists, or money to "sponsor" them to "realize their dream" or support them on their "journeys."

While there's nothing technically illegal about anything these parents are doing, they're placing their children in a gray area that's not explicitly sexual but that many people would consider to be sexualized. The business model of using an Amazon wish list is one commonly embraced by online sugar babies who accept money and gifts from older men.

"Our Conditions of Use and Sale make clear that users of Amazon Services must be 18 or older or accompanied by a parent or guardian," said an Amazon spokesperson in a statement. "In rare cases where we are made aware that an account has been opened by a minor without permission, we close the account."

Adams says it's unlikely to be other 11-year-olds sending their pocket money to these girls so they attend their next bikini modeling shoot. "Who the fuck do you think is tipping these kids?" she said. "It's predators who are liking the way you exploit your child and giving them all the content they need."

Turning points

Plunkett distinguishes between parents who are casually sharing content that features their kids and parents who are sharing for profit, an activity she describes as "commercial sharenting." 

"You are taking your child, or in some cases, your broader family's private or intimate moments, and sharing them digitally, in the hope of having some kind of current or future financial benefit," she said.

No matter the parent's hopes or intentions, any time children appear in public-facing social media content, that content has the potential to go viral, and when it does, parents have a choice to either lean in and monetize it or try to rein it in.

During Abidin's research -- in which she follows the changing activities of the same influencers over time -- she's found that many influencer parents reach a turning point. It can be triggered by something as simple as other children at school being aware of their child's celebrity or their child not enjoying it anymore, or as serious as being involved in a car chase while trying to escape fans (an occurrence recounted to Abidin by one of her research subjects). 

"Frankly, this is all just a large social experiment."

Sarah Adams, who runs the TikTok account @mom.uncharted

One influencer, Katy Rose Pritchard, who has almost 92,000 Instagram followers, decided to stop showing her children's faces on social media this year after she discovered they were being used to create role-playing accounts. People had taken photos of her children that she'd posted and used them to create fictional profiles of children for personal gratification, which she said in a post made her feel "violated."

All these examples highlight the different kinds of threats sharents are exposing their children to. Plunkett describes three "buckets" of risk tied to publicly sharing content online. The first and perhaps most obvious are risks involving criminal and/or dangerous behavior, posing a direct threat to the child. 

The second are indirect risks, where content posted featuring children can be taken, reused, analyzed or repurposed by people with nefarious motives. Consequences include anything from bullying to harming future job prospects to millions of people having access to children's medical information -- a common trope on YouTube is a video with a melodramatic title and thumbnail involving a child's trip to the hospital, in which influencer parents with sick kids will document their health journeys in blow-by-blow detail.

The third set of risks are probably the least talked about, but they involve potential harm to a child's sense of self. If you're a child influencer, how you see yourself as a person and your ability to develop into an adult is "going to be shaped and in some instances impeded by the fact that your parents are creating this public performance persona for you," said Plunkett.

Often children won't be aware of what this public persona looks like to the audience and how it's being interpreted. They may not even be aware it exists. But at some point, as happened with Barkman, the private world in which content is created and the public world in which it's consumed will inevitably collide. At that point, the child will be thrust into the position of confronting the persona that's been created for them.

"As kids get older, they naturally want to define themselves on their own terms, and if parents have overshared about them in public spaces, that can be difficult, as many will already have notions about who that child is or what that child may like," said Steinberg. "These notions, of course, may be incorrect. And some children may value privacy and wish their life stories were theirs -- not their parents -- to tell."

Savannah and Cole LaBrant have documented nearly everything about their children's lives.

Jim Spellman/WireImage

This aspect of having their real-life stories made public is a key factor distinguishing children working in social media from children working in the professional entertainment industry, who usually play fictional roles. Many children who will become teens and adults in the next couple of decades will have to reckon with the fact that their parents put their most vulnerable moments on the internet for the world to see -- their meltdowns, their humiliation, their most personal moments. 

One influencer family, the LaBrants, were forced to issue a public apology in 2019 after they played an April Fools' Day Joke on their 6-year-old daughter Everleigh. The family pretended they were giving her dog away, eliciting tears throughout the video. As a result, many viewers felt that her parents, Sav and Cole, had inflicted unnecessary distress on her.

In the past few months, parents who film their children during meltdowns to demonstrate how to calm them down have found themselves the subject of ire on parenting Subreddits. Their critics argue that it's unfair to post content of children when they're at their most vulnerable, as it shows a lack of respect for a child's right to privacy.

Privacy-centric parenting

Even the staunchest advocates of child privacy know and understand the parental instinct of wanting to share their children's cuteness and talent with the world. "Our kids are the things usually we're the most proud of, the most excited about," said Adams. "It is normal to want to show them off and be proud of them."

When Adams started her account two years ago, she said her views were seen as more polarizing. But increasingly people seem to relate and share her concerns. Most of these are "average parents," naive to the risks they're exposing their kids to, but some are "commercial sharents" too.

Even though they don't always see eye to eye, the private conversations she's had with parents of children (she doesn't publicly call out anyone) with massive social media presences have been civil and productive. "I hope it opens more parents' eyes to the reality of the situation, because frankly this is all just a large social experiment," she said. "And it's being done on our kids. And that just doesn't seem like a good idea."

For Barkman, it's been "surprisingly easy, and hugely beneficial" to stop sharing content about her son. She's more present, and focuses only on capturing memories she wants to keep for herself.

"When motherhood is all consuming, it sometimes feels like that's all you have to offer, so I completely understand how we have slid into oversharing our children," she said. "It's a huge chunk of our identity and our hearts."

But Barkman recognizes the reality of the situation, which is that she doesn't know who's viewing her content and that she can't rely on tech platforms to protect her son. "We are raising a generation of children who have their entire lives broadcast online, and the newness of social media means we don't have much data on the impacts of that reality on children," she said. "I feel better acting with caution and letting my son have his privacy so that he can decide how he wants to be perceived by the world when he's ready and able."

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Source

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Labor Day Weekend Travel: What to Do if Your Flight Is Delayed or Canceled

Labor Day Weekend Travel: What to Do if Your Flight Is Delayed or Canceled

What's happening

An estimated 12.8 million Americans will fly over Labor Day weekend.

Why it matters

While air travel has returned to pre-pandemic levels, many airlines are still plagued by significant delays and cancellations.

Labor Day is here and, despite ongoing flight disruptions and high ticket prices, an estimated 12.6 million Americans will be flying over the three-day holiday weekend, according to data from travel site Hopper.

American Airlines alone estimates 2.5 million customers will board 26,400 scheduled flights through Monday. 

Many of those fliers will face delays and cancellations. On average, 23% of flights in August were delayed from departing US airports, an increase of nearly 30% compared to 2019. And cancellation rates last month were more than double their 2019 rates, as airlines mobilize to address staff shortages, pickets, weather disruptions and other issues.

By 10 a.m. ET on Thursday, American Airlines had already reported 100 delayed flights, according to the website FlightAware, and 23 cancellations. Industrywide, more than 800 flights within, into, or out of the United States have been delayed Thursday morning and 102 canceled.

Analysts don't expect schedules will get back to normal until at least the fall, when demand settles down and new hires have had time to be trained up. 

If you're flying over Labor Day, here's what you need to know about avoiding a travel nightmare, what the airlines owe you if there's a cancellation or delay, and more. 

For more travel tips, here are some great travel gadgets, guidance on renewing your passport online and 19 things to add to your travel checklist. before leaving home.

Why have there been so many delays and cancellations?

Layoffs and contract buyouts during the pandemic have left many airlines short-staffed, fueling ongoing delays and cancellations.

Getty Images

Since Memorial Day, US-based airlines canceled more than 50,000 flights and delayed over a half-million, according to NPR. Delta said it canceled 100 scheduled daily flights in the US and Latin America between July 1 and Aug. 7. Southwest Airlines nixed almost 20,000 summer flights.   
The biggest factor has been that airlines are incredibly short-staffed. When the pandemic slowed air travel to a trickle, many carriers bought out employees' contracts and encouraged older pilots to take early retirement.

As a result, from December 2019 to December 2020, the number of airline workers shrank by at least 114,000, according to the Bureau of Labor Statistics. Now carriers are clamoring to staff back up, but they're finding it hard to fill positions. 

The shortages extend to ground staff, baggage handlers, gate personnel and other workers, FlightAware spokesperson Kathleen Bangs told CNET. "They did a lot of buyouts during the pandemic. It's a remarkable growth period and they're just back-footed." 

It's particularly acute with pilots because it can take up to five years and cost hundreds of thousands of dollars to train someone to fly a commercial airplane.

"Most airlines are simply not going to be able to realize their capacity plans because there simply aren't enough pilots, at least not for the next five-plus years," United Airlines CEO Scott Kirby said in a quarterly earnings call back in April, NBC News reported.

Extreme weather has also added to the problem: Severe thunderstorms have caused multiple delays and flight cancellations, and that's aside from hurricane and wildfire season. Aircraft can fly at lower altitudes to try to avoid storm systems, but that burns more fuel -- a dicey proposition given the high cost of jet fuel. 

How to avoid having your flight delayed or canceled

There isn't much you can do to prevent a delay or cancellation. But there are some common-sense steps that will give you a better shot at making it to your destination -- or at least relaxing at home or in a hotel room, rather than stewing in the airport.

Download your airline's mobile app to keep on top of changes to your flight schedule.

Pavlo Gonchar/Getty Images

Leave extra time for layovers. You might think an hour is plenty of time to get from one gate to another, especially in the same terminal. But if the first leg of your journey is delayed that hour can turn into 30 minutes. And with most airlines closing the plane doors about 15 minutes prior to departure, you could easily miss your connection.

Hartsfield-Jackson Atlanta International Airport (ATL), Denver International Airport (DEN) and Los Angeles International Airport (LAX) top the list of busiest hubs over the Labor Day holiday, according to Hopper.

Don't book a late-night flight. If you miss a connection, most airlines will work diligently to get you on the next available flight. But if you booked the last flight of the day to your destination, that may mean having to wait until morning -- and either pacing through the airport for hours or booking a night in a nearby hotel. 

Download the airline's app on your phone. Opt into flight notifications and start manually checking the status of your flight regularly, at least 24 hours in advance. As soon as you hear your flight has been cut, find out if you've been transferred to another flight.

Monitor the weather at both your departure and arrival airports. Start checking the weather in both places a few days before your flight. Some airlines will actually reschedule your flight in advance of a major weather front at no extra charge. If a storm is on its way, you might consider leaving a few days earlier or later or finding a different route.

Buy travel insurance. Depending on why your flight is canceled or delayed, the airline might not comp any meals, accommodations or transport you're forced to purchase. The payout for travel insurance may not cover all of your expenses, but it will definitely be more than the cost of a policy, typically 5% to 10% of your trip cost.

What to do if your flight is delayed or canceled

Time is of the essence, so be proactive about rescheduling your flight. 

"A lot of the time you can reschedule yourself on the flight of your choice" using the airline's app, said David Slotnick, senior aviation reporter for The Points Guy. "It'll save you a lot of time and aggravation." (Like CNET, The Points Guy is owned by Red Ventures.)

If that's not possible, call the airline. Even if you get sent to an automated system, it may have a call-back function. You can still call if you're already at the airport. Do it while you're in line to talk to an agent and take whichever option is available first.

What does the airline owe you if your flight is canceled?

While some airlines are able to get you booked on a different carrier if your flight is canceled, not all can.

Dmitry Marchenko/Getty Images

In the US, if a flight is canceled because of something that is the airline's fault -- a mechanical issue or a staffing shortage -- the carrier is required to refund your ticket.

"If you get canceled for any reason -- you don't take your flight -- they have to offer you a cash refund," Transportation Secretary Pete Buttigieg told NPR. "If you'd rather take miles or a different flight, fine. But that's up to you, not them. They've got to give you a refund. That's a basic rule,"  

The Department of Transportation website mandates airlines must also refund the cost of your ticket after a schedule change or significant delay, but the agency hasn't defined what constitutes a "significant delay."

"Whether you are entitled to a refund depends on many factors -- including the length of the delay, the length of the flight and your particular circumstances," according to the DOT website. Whether a refund following a significant delay is warranted is determined "on a case-by-case basis." 

If you don't request a refund, the airline is still responsible for getting you to your destination. But it could be much later than your original flight. Under most circumstances, carriers should provide vouchers for meals and hotels.

Make your plans quickly, though: Airport hotels fill up quickly amid widespread delays and cancellations.

Some airlines will work to get you on another flight with a different airline, Slotnick said, but not every airline has relationships with other carriers. 

What are airlines doing to address delays and cancellations?

Hiring more employees. "All the airlines are doing major hiring initiatives," Slotnick said. "They're rushing to hire pilots and deploy them." They're also trying to improve work conditions for existing workers: In April, Delta announced it would start paying flight attendants during boarding, rather than just once the plane door closes.

The move, a first for a major US airline, is seen as a countermeasure to a unionization push among workers.

Scheduling more flights. Someairlines are boosting service in popular corridors when they can. "They're trying to strike the right balance between adding flights and creating some slack in the system," Slotnick said.

For example, United Airlines recently launched or resumed 30 flights between the US and Europe, its largest expansion ever. Regular flights from Denver to Munich, Chicago to Zurich and New York to Bergen, Norway, are underway, as well as daily service between Boston and London.

When fully operational, United's transatlantic route network will be more than 25% larger than it was in 2019, before COVID-19 cratered air travel.

Some airlines have ramped up their roster of scheduled flights, while others have pared down to avoid having to cancel them later.

James Martin/CNET

Scheduling fewer flights. Otherairlines are going in the opposite direction, reducing their capacity rather than risk being forced to cancel a scheduled flight. JetBlue has already reduced its May routes by almost 10%, Conde Nast Traveler reported, and will likely make similar cuts throughout the summer.

"By reducing our flight schedule for the summer and continuing to hire new crewmembers, we hope to have more breathing room in the system to help ease some of the recent delays and cancellations that we've seen in the industry," a JetBlue spokesperson told the outlet. 

Southwest Airlines, the world's largest low-cost carrier, cut more than 8,000 domestic flights in June "to adjust to capacity," the company told The Business Journals. 

Delta  "temporarily cut" some Labor Day weekend flights from Ronald Reagan Washington National Airport and New York's LaGuardia and John F. Kennedy airports to deal with a large number of airline crew members and air traffic controllers who have already called in sick, The Washington Times reported.

Giving passengers more notice. All the airlines are making a concerted effort to give passengers as much information as possible, Slotnick said, through text updates and other notifications.

"Even a year before the pandemic, airlines were trying to be proactive about informing passengers, even 24 or 48 hours in advance of a possible cancellation," he said.

Offering waivers
United, Delta and other carriers are offering travel waivers to passengers to encourage them to move their flights out of busy time periods. All waiving the usual flight-change fees and some are even foregoing the usual fare difference.

The Department of Transportation has stepped in to hold airlines accountable

On Sept. 1, the U.S. Department of Transportation launched a new website that lets fliers know what they're entitled to when their flight is significantly delayed or canceled. The Aviation Consumer Protection site has a dashboard that compares what policies are regarding rebooking, meal and hotel vouchers and complimentary ground transportation for carriers including Alaska, Allegiant, American, Delta, Frontier, Hawaiian, JetBlue, Southwest, Spirit and United.

The Transportation Department's Air Consumer Dashboard compares offerings from major carriers.

Department of Transportation

"Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption," Transportation Secretary Pete Buttigieg said in a statement. "This dashboard collects that information in one place so travelers can easily understand their rights, compare airline practices, and make informed decisions."

Buttigieg said the goal was to get the airlines to "raise the bar."

"Look, Americans have had experiences with cancellations, delays and poor customer service that just aren't at an acceptable level," he told NPR. "A lot of the airlines are not quite transparent about how and when they'll take care of passengers. "So we're going to put that information out ourselves."

Just knowing that information is out there for air travelers to see has spurred carriers to improve their offerings, Buttigieg added. 

The Department is also collecting comments on a proposed rule requiring airlines to proactively inform passengers about their right to a refund. It would also provide a clearer definition of a "significant change" to a scheduled flight and require airlines to provide non-expiring vouchers to passengers unable to fly because they contracted COVID-19 or other communicable diseases.

The proposal would also mandate carriers that receive pandemic assistance issue those passengers refunds instead of vouchers.

Are any airlines better or worse in terms of cancellations?

In 2021, Delta had the fewest cancellations of any major US airline.

Boarding1Now

Without naming names, Slotnick says that, broadly speaking, low-cost airlines have tighter margins with less slack, so theoretically you're more likely to face a cancellation.

But booking with a big carrier doesn't mean you're immune.

"The regionals have parked a lot of planes because they don't have enough staff," Bangs said. "And a lot of people who book on a major airline don't realize they're actually flying with a smaller carrier."

SkyWest, a smaller airline out of St. George, Utah, subcontracts for Delta, United, American and Alaska Airlines. So does Indiana-based Republic Airways.

Sometimes, bigger is indeed better: Last year, Delta had the best record in cancellation rates, according to The Wall Street Journal's annual airline rankings. The Atlanta-based airline scrubbed 0.6% of its scheduled departures in 2021, a third of the industry average of 1.8%.

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The iPhone at 15: How Apple's Phone Became the Center of Your Life

The iPhone at 15: How Apple's Phone Became the Center of Your Life

This story is part of Focal Point iPhone 2022, CNET's collection of news, tips and advice around Apple's most popular product.

What's happening

On June 29, 2007, the first iPhone went on sale. A decade and a half later what defines the iPhone has shifted away from just design and hardware specs to dozens of Apple-centric features and services.

Why it matters

For better or worse, the iPhone has become home to our photos, music, conversations, ideas, games, identity, work, social media, shopping, keys and money. It will likely continue to do so for the foreseeable future.

Today marks 15 years since the first iPhone went on sale. When Steve Jobs introduced the original iPhone he wryly hyped it as three revolutionary products: an iPod, a phone and an internet communicator. The first iPhone only came in one size and the only decision you had was whether to get 4GB of storage or 8GB. As far as carriers, only AT&T supported Apple's first phone in the US.

At the time, the idea of carrying an iPhone instead of a flip phone and an iPod was enough to convince some people to buy one. For others like me, the iPhone's main appeal was the touchscreen, which seemed unreal and futuristic. 

"From the very beginning, one of the unique things about [the] iPhone was that we wanted to fuse together software, services and hardware to create a simple, powerful kind of magical experience," said Bob Borchers, Apple's vice president for product marketing. "And with the original iPhone, it was that interaction of multitouch and pinch to zoom, where you started to see that come together."

Fifteen years later, Apple sells eight different models of iPhone, five of which have launched in the past 10 months. There is at least one version that works with pretty much every major phone carrier in the world. The iPhone is available in an array of colors, finishes, sizes and storage options that now top out at 1TB. And while the screen is where most of the magic happens, it's no longer the main appeal of the iPhone.

Over the past decade and a half, what defines the iPhone has shifted away from just design and hardware specs. Instead, the iPhone and iOS have become a gateway into Apple services and features like iMessage, FaceTime, Siri, Apple Music, Apple Pay, top-of-the-line cameras and apps like Uber, TikTok, Twitter and WhatsApp. For better or worse, the iPhone has become home to our photos, music, conversations, ideas, games, identity, work, social media, shopping, keys and money.

In 2022, the iPhone continues to extend beyond its svelte metal-and-glass chassis into the world around us. It's the backbone for products like the Apple Watch and AirPods, and will likely play a role in future Apple products like rumored AR glasses.

It also serves as the foundation for Apple's digital services, which have become an increasingly important factor to differentiate the iPhone from competing mobile devices. These services have evolved rapidly in recent years along with the iPhone.

Find My, which started as a tool in 2010 for locating a lost iPhone, has grown into a network for finding Apple devices and pretty much anything you can attach one of Apple's tiny AirTag trackers to. Some products, like VanMoof's S3 bike, even have built-in Find My support, eliminating the need to add an AirTag entirely. As of 2021, Apple's Find My network had hundreds of millions of devices, most of which were iPhones.

Just weeks ago at WWDC, Apple's annual software developers conference, the company announced iOS 16 with expansions to its nearly decade-old Wallet app and Apple Pay service. Essentially, Apple wants to make your physical wallet obsolete. There's also a new feature called Apple Pay Later that lets you split the cost of an Apple Pay purchase into four equal payments spread over six weeks, with zero interest and no fees. It's done entirely through your iPhone.

The 2022 iPhone SE is nearly identical to the 2020 version but gets more durable glass, 5G and the A15 Bionic chip that debuted in the iPhone 13.

Kevin Heinz/CNET

In fact, you need an iPhone to access or use most of these services. Keep in mind that, for years, the iPhone's premium price made it inaccessible to many, and that's still true of Apple's top-of-the-line iPhone Pro models. The recently upgraded iPhone SE gives Apple the opportunity to expand the iPhone's reach even further. It's the purest example of what defines an iPhone in 2022. The SE blends the body of an iPhone 8 with the glass and processor from the iPhone 13. At $429, it's currently the most affordable way to get people into Apple experiences.

I spoke with Borchers ahead of the iPhone SE launch in March about the phone and why Apple added an A15 Bionic chip to it.

"It's actually a really easy decision to put as much capability as we can in today, in order to invest in and create opportunities for those future experiences. It's something that distinguishes us from others," said Borchers.

No other phone maker takes this approach. It would be like Samsung using the body of its Galaxy S8 and putting the Galaxy S22's processing power inside. The upcoming Pixel 6A will be the first budget Android phone that uses the same processor, Google's Tensor chip, as the flagship Pixel 6 and 6 Pro. Of course, Google isn't putting it into the body of Pixel 2 and instead is introducing a new design.

It makes sense that Apple's cheapest phone has the same processor as its most expensive: It's all about giving people access to Apple experiences. For example, if you buy an iPhone SE, you can use the Live Text feature in iOS 15 to grab text with your camera or copy it from a photo. And while the 2016 and 2020 versions of the iPhone SE sold well, it seems the 2022 version isn't breaking any sales records yet. Apple doesn't disclose a specific model breakdown of how many iPhones it sells, but analyst Ming-Chi Kuo lowered his shipping estimates for the iPhone SE (2022) by 10 million. The lower demand could be an effect of rising inflation and the fact that the 2022 and 2020 versions of the iPhone SE look identical.

The SE showcases how iOS and Apple Silicon become the bedrock for everything you do on your iPhone. Obviously, not every model in Apple's iPhone lineup is equal. More expensive phones like the iPhone 13 Pro come with a contemporary design, high refresh-rate screens, larger camera sensors and tools like the U1 ultrawideband chip and lidar.

These extra perks mean you can use your iPhone in more ways. For example, if you've got the right car, you can unlock it and start it with your iPhone. Borscher describes moments like these as "automagic," meaning it just works. The same way a pair of AirPods can switch from your iPhone to your Mac for watching a video, or the way you can unlock your Mac using your Apple Watch.

Apple first introduced AirPods in 2017 with the release of the iPhone 7 and 7 Plus, which lacked a physical headphone jack. 

Sarah Tew/CNET

Such growth has consequences. Antitrust concerns over the app store and mobile payments, debates about screen time, Apple's contentious dealings with the FBI, criticism that all these services are part of a strategy to lock people into Apple's ecosystem and, more recently, privacy questions over AirTags are just some of the concerns that have grown alongside the iPhone's meteoric success. There are even questions as to whether Apple can launch another product line that is even half as successful as the iPhone. My CNET colleague and Apple reporter Ian Sherr points out that products like the Apple Watch and AirPods are lucrative lar gely because of their connection to the iPhone.

Over 15 years, the iPhone has become ubiquitous and helped Apple become a nearly $3 trillion company. The next iteration of the phone, likely called the iPhone 14, is expected to launch this September. It will no doubt run on iOS 16 and have the newest version of Apple's A-series processor and will continue to support the Apple experience. As for the long-term, my colleague Lisa Eadicicco thinks the most important part of future iPhones will be how it works with everything around it.

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The future of healthcare future healthcare future health biobank what the future of computers will look like what is the future of work what the future holds meaning what the future has in store what the hell what the peeper saw what s the weather

What the Future of Health Looks Like for Apple

What the Future of Health Looks Like for Apple

Apple's Health app keeps evolving, with aspirations to be a complete combination personal data archive, medical liaison and insight engine. But the goals, while ambitious, aren't fully realized yet. iOS 16 and WatchOS 9 are adding medication management and multistage sleep tracking to a growing list of features. But what comes next, and will it start to become a tool that interfaces with doctors even more than it has?

Apple just published a multipage health report (PDF), which aims to detail where the company sees its health focus heading on the iPhone and the Apple Watch. The report covers the app, research studies and initiatives with medical organizations.

As Google prepares to release a Pixel Watch that will connect to Fitbit's features and services, Apple looks to be strengthening its position by expanding beyond the watch to a larger spectrum of health services. Already, Apple Health and Fitness Plus are evolving into services you don't need an Apple Watch to use.

When will Health start to become an extension of how I connect with my own doctors? Will sleep tracking offer a doorway to other health insights? And why doesn't Apple have its own equivalent of the "readiness score" used by Fitbit and Oura?

Apple's vice president of health, Dr. Sumbul Desai, spoke with CNET about the goals of Apple Health and where goals are being set next. She sees the blend of lifestyle with clinical data, medication data and an increasing number of metrics in one place as helping future insights in other health measurements over time. 

"You have to do it in a really thoughtful and meaningful way," Desai said. "Because there are also correlations you can make that are incorrect. That's where the work is, making sure that when you make those connections that they are correct, grounded in the science and make sense to the user."

Medication tracking on iOS 16 looks like another step to bring medical histories onto Health.

Apple

Where does Apple Health meet your doctor?

As I've found over the last few months, over several surgeries and doctor visits, my own medical care doesn't often connect with my wearable and phone apps. Apple's been aiming to make strides to connect Apple Health with medical providers, but the framework isn't fully there yet for digital health platforms. A lot of Apple's promised benefits are in identifying long-term data patterns and insights.

"I do think how they interact with each other is really important," said Desai, who points to the new tracking of atrial fibrillation patterns over time in Watch OS 9. "We are actually taking how much time you're in AFib and correlating it to your lifestyle. How much you're sleeping. How much you're moving, you'll see the changes in AFib. If you're using Mindful Minutes, do you see a change."

Apple has tried making data sharing easier with doctors, but right now it still doesn't go far enough. At the medical group where I'm a patient, for instance, there's no obvious way to share the data I'm collecting in Apple Health through the patient portal.

Sleep tracking is gaining sleep stages in WatchOS 9. Will that bring a wave of other health insights down the road?

Apple

Sleep as the next frontier?

Apple's addition of sleep stage-based sleep tracking in the upcoming Watch OS 9 looks to close the gap on other fitness trackers like those from Fitbit, Samsung and Oura. Apple's been pulling new features for the Apple Watch from work in some of the company's ongoing heart research studies, and sleep could end up being a place that evolves next.

"What I'm really excited to learn from a scientific standpoint is, does the amount of sleep that you're getting in certain stages, like core [replenishing sleep], does that actually translate to benefit during the day when you're moving?" Desai said. "Are there certain phenotypes of certain people who have more benefit versus others? There's so much to tackle from a research standpoint there. We would never put anything out until we knew we kind of had some scientific grounding. The whole causation-correlation thing can get very tricky."

Desai suggested future research combining sleep stage data with Apple's ongoing heart and move data from its ongoing study will possibly provide more insights, "but we're still a ways away from that."

Could Apple ever develop its own readiness score?

One thing Apple's evolving and elaborate set of Health insights currently doesn't have is any sort of attempt at a distilled score, or personal health rating. Fitbit, Oura, and a number of other wearables have daily personal scores derived from a variety of individual metrics. I asked Desai whether Apple might pursue a similar idea anytime soon. While it sounds like a direction Apple Health could head in, it also seems like Apple is still trying to lock down the best path to get there.

"It's a really good question. I think the answer is, to be honest, is we don't have a firm POV yet," Desai said. "We want to understand the science behind that, and what can we understand and glean from a scientific standpoint."

Desai suggests that the health measurements, and their meanings, can vary. "HRV [heart rate variability] is a great metric. I'm super fascinated by HRV. But HRV can be changed based on multiple reasons." She suggested that Apple's eventual evolution of its insights will need to come with clear guidance, too.

"I think for us, we want to be able to provide actionable information. So to understand to do that, you actually have to be able to draw it back to, what we think is actually causing that? We are really trying to understand the science behind all of these different metrics and focus on how we provide insights that we know we can back up."

On whether Apple Health could come to other non-Apple devices

Apple's aiming for Health to be a comprehensive, secure system for anyone to use, but it still flows through Apple hardware, which means a portion of the population will always be left out. I asked Desai whether Apple Health might ever be available beyond iPhones.

"We're always looking at ways to support the ecosystem. We just want to make sure we can support that in a private and secure way. That's fundamentally what drives our decision making," Desai said. "We have a ton of things in the App Store ecosystem that are super interesting that people are doing, and we're very supportive of supporting that work.

"Honestly, we make a lot of decisions driven by privacy. And there's a lot of things we choose not to do and choose to do, based upon that."

The information contained in this article is for educational and informational purposes only and is not intended as health or medical advice. Always consult a physician or other qualified health provider regarding any questions you may have about a medical condition or health objectives.

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