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Samsung Galaxy A Series: New lineup starts at $110 and two models have 5G

Samsung Galaxy A Series: New lineup starts at $110 and two models have 5G

Starting at just $110, Samsung's low-priced Galaxy A series phones for the US, unveiled Wednesday, are more wallet-friendly for shoppers on a budget. And they come as consumers wait for Apple to introduce its own cheaper smartphone, likely a successor to the 2016's iPhone SE. So yes, as the global economy crashes and more than a million people have been diagnosed with the novel coronavirus, Samsung's betting we'll still need new phones -- even if we're not willing to pay as much for them. 

Samsung on Wednesday said six smartphones in its A Series lineup -- some new and some previously announced -- will be coming to the US. The lineup, which has been popular in recent months, is known for being inexpensive compared with the company's flashy Galaxy S and Galaxy Note devices. The four 4G LTE phones range from $110 for the Galaxy A10 to $400 for the Galaxy A51. Samsung even introduced two 5G models, the $500 Galaxy A51 5G and the $600 Galaxy A71 5G, giving Samsung two of the cheapest 5G phones in the US. (The 5G models will cost £429 and £519 respectively in the UK, which converts to about AU$850 and AU$1,030.) Here's how the A Series compares.

The devices all sport Samsung's curved displays and fast charging capabilities. The higher-end models have more -- and better -- camera lenses than the cheaper phones and come with other improvements like bigger batteries and more internal storage. And notably, they all come with 3.5mm headphone jacks.

The Galaxy A01 and A51 will hit the market Thursday first at Verizon, while the others, including the 5G models, will arrive this summer. Samsung previously unveiled the A01, A11 and A51 phones for other markets, but Wednesday is the first time it talked up its 5G models and its new Galaxy A21.

"What's great is the midtier consumer doesn't have to choose between great technology and great value," Caleb Slavin, senior manager of smartphone product strategy at Samsung Electronics America, said Tuesday in a call with journalists. He noted the A Series is aimed at consumers who care about the "essentials" like big displays and batteries. 

Samsung's phone news comes as the globe battles the novel coronavirus outbreak. The virus, which causes an illness called COVID-19, was first detected in the Chinese city of Wuhan late last year. The World Health Organization in March labeled COVID-19 a pandemic, and the virus since then has changed the way we live. Cities and entire countries around the globe have issued lockdowns, shuttering stores, canceling events and ordering citizens to stay at home to help contain the coronavirus. Millions of people have lost their jobs amid one of the worst economic downturns in decades.

A phone slowdown

Smartphone makers, led by Samsung and Apple, have been jacking up prices over the last few years. But people watching their budgets are unlikely to spend $1,000 on a new phone right now. Even before the pandemic, people were pushing back by waiting longer to upgrade their phones or opting for less expensive devices. But the coronavirus is hurting both production and sales, as well as slowing the expansion of 5G wireless technology.  

Smartphone shipments saw their biggest ever drop in February -- down 38% to 61.8 million units, according to Strategy Analytics -- as COVID-19 ravaged China, one of the world's largest markets and a vital manufacturing hub. For this whole year, phone sales should hit a 10-year low. Shipments of mobile phones, which include flip phones, likely will drop 13% to 1.57 billion units in 2020, while smartphone shipments should tumble about 11% to 1.26 billion units, according to CCS Insights. 

Samsung on Monday became one of the first tech companies to show how COVID-19 is impacting business. The company said its sales for the March quarter will rise from the previous year but won't be quite as strong as Wall Street anticipated. It didn't elaborate on its preliminary results but will give more information later this month. It likely benefited from strong memory chip sales but saw a decline in its smartphone business.

Still, smartphones have long been viewed as essential, even for people who can't afford the latest pricey gadgets. Some purchases that would normally take place early in 2020 will be delayed to later in the year, predicted Counterpoint Research analyst Neil Shah. "The US should recover fast in the second half from a rollout perspective," he said. 

Cheaper 5G devices

There's an opportunity for companies making cheaper phones, particularly when it comes to 5G. The first 5G devices accessing the super-fast network have been expensive. Samsung's Galaxy S10 5G from last year cost $1,299, while its regular 4G-enabled S10 started at $900. This year's lineup of Galaxy S20 phones all come with 5G and start at $1,000. 

Samsung's Galaxy A90, its first 5G phone in the A Series, retailed for 749 euros (about $830) when it went on sale in Europe in October. The company's new A51 and A71 5G phones are even cheaper and are closer to the level touted by companies like Chinese giant TCL.

TCL, best known for its TVs, on Monday said it will sell its first TCL-branded 5G phone in the US for $399 (£399, approximately AU$800) later this year. The company hopes that pricing will help it immediately attract buyers as it tries to build its brand outside its BlackBerry and Alcatel labels.

Apple, for its part, is expected to introduce its new, less expensive iPhone any day. That device is believed to build on 2016's beloved iPhone SE, but it's not expected to have 5G connectivity. The 2020 iPhone SE may cost $399 (likely £399 or AU$699), the same amount as its predecessor from four years ago.

Samsung's A Series specs

As for Samsung, its two new 5G phones will be hard for many companies to match in the US. The A51 5G will cost $500 when it goes on sale this summer. It features a 6.5-inch FHD Plus Super AMOLED Infinity-O display, a quad-camera array with a 48-megapixel main lens, and 15-watt fast charging support. 

The A71 5G will retail for $600. It sports a 6.7-inch FHD Plus Super AMOLED Plus Infinity-O display, quad-camera array with a 64-megapixel main lens, and 25-watt fast charging. Both have 128GB of internal storage, 6GB of RAM, 4,500-mAh batteries and on-screen optical fingerprint sensors. They also come with microSD slots, letting you add up to 1TB of additional memory.

Samsung's new Galaxy A lineup starts at $110.

Samsung

The LTE version of the Galaxy A51 features many of the same specs as its 5G sibling but comes with a smaller, 4,000-mAh battery; only 4GB of RAM instead of 6; and expandable memory up to 512GB. It costs $400 and goes on sale at Verizon on Thursday before arriving at Sprint on Friday. It will arrive at other carriers and retailers later on. 4G LTE versions of the A71 and A51 are already on sale in the UK and Australia, starting at £329 and AU$749.

AT&T plans to carry the A51 in early May. When it's available, customers will be able to order online and tap into  AT&T's doorstep deliver with virtual setup in select markets.

The other phone going on sale at Verizon on Thursday is the low-end Galaxy A01. It costs $110 and features a 5.7-inch HD Plus Infinity-V display. It has two rear cameras, a 13-megapixel main camera and a 2-megapixel depth lens. The front-facing selfie camera is 5 megapixels. The Galaxy A01 has a 3,000-mAh battery with fast charging and comes with 16GB of internal memory and 2GB of RAM. The memory can be expanded to 512GB through a microSD card. It will arrive at other carriers in the coming weeks. 

Two other phones will hit the market this summer: the $180 Galaxy A11 and the $250 Galaxy A21. The A11 features a 6.4-inch HD Plus Infinity-O display, a 4,000-mAh battery, 32GB of internal storage and 2GB of RAM. It comes with three rear-facing lenses -- a 13-megapixel wide angle, 5-megapixel ultrawide and 2-megapixel depth -- and an 8-megapixel front-facing selfie camera. 

The A21 sports a 6.5-inch HD Plus Infinity-O display, 4,000-mAh battery, 15 watt fast charge support, 32GB of internal storage and 3GB of RAM. The device has a 13-megapixel front-face camera and four camera lenses on the back: a 16-megapixel main camera, 8-megapixel ultrawide, 2-megapixel macro and 2-megapixel depth camera. Both the A11 and A21 can be expanded to 512GB memory through a microSD card. 

AT&T's Cricket Wireless and AT&T Prepaid businesses will carry the Galaxy A01 and A11 smartphones this year. It said it will announced pricing and availability in the coming months. 

Originally published April 8, 6 a.m. PT.
Update, 9:30 a.m.: Adds AT&T availability. 

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https://nichols.my.id/how-to-fix-headphone-jack-stuck.html

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Labor Day Weekend Travel: What to Do if Your Flight Is Delayed or Canceled

Labor Day Weekend Travel: What to Do if Your Flight Is Delayed or Canceled

What's happening

An estimated 12.8 million Americans will fly over Labor Day weekend.

Why it matters

While air travel has returned to pre-pandemic levels, many airlines are still plagued by significant delays and cancellations.

Labor Day is here and, despite ongoing flight disruptions and high ticket prices, an estimated 12.6 million Americans will be flying over the three-day holiday weekend, according to data from travel site Hopper.

American Airlines alone estimates 2.5 million customers will board 26,400 scheduled flights through Monday. 

Many of those fliers will face delays and cancellations. On average, 23% of flights in August were delayed from departing US airports, an increase of nearly 30% compared to 2019. And cancellation rates last month were more than double their 2019 rates, as airlines mobilize to address staff shortages, pickets, weather disruptions and other issues.

By 10 a.m. ET on Thursday, American Airlines had already reported 100 delayed flights, according to the website FlightAware, and 23 cancellations. Industrywide, more than 800 flights within, into, or out of the United States have been delayed Thursday morning and 102 canceled.

Analysts don't expect schedules will get back to normal until at least the fall, when demand settles down and new hires have had time to be trained up. 

If you're flying over Labor Day, here's what you need to know about avoiding a travel nightmare, what the airlines owe you if there's a cancellation or delay, and more. 

For more travel tips, here are some great travel gadgets, guidance on renewing your passport online and 19 things to add to your travel checklist. before leaving home.

Why have there been so many delays and cancellations?

Layoffs and contract buyouts during the pandemic have left many airlines short-staffed, fueling ongoing delays and cancellations.

Getty Images

Since Memorial Day, US-based airlines canceled more than 50,000 flights and delayed over a half-million, according to NPR. Delta said it canceled 100 scheduled daily flights in the US and Latin America between July 1 and Aug. 7. Southwest Airlines nixed almost 20,000 summer flights.   
The biggest factor has been that airlines are incredibly short-staffed. When the pandemic slowed air travel to a trickle, many carriers bought out employees' contracts and encouraged older pilots to take early retirement.

As a result, from December 2019 to December 2020, the number of airline workers shrank by at least 114,000, according to the Bureau of Labor Statistics. Now carriers are clamoring to staff back up, but they're finding it hard to fill positions. 

The shortages extend to ground staff, baggage handlers, gate personnel and other workers, FlightAware spokesperson Kathleen Bangs told CNET. "They did a lot of buyouts during the pandemic. It's a remarkable growth period and they're just back-footed." 

It's particularly acute with pilots because it can take up to five years and cost hundreds of thousands of dollars to train someone to fly a commercial airplane.

"Most airlines are simply not going to be able to realize their capacity plans because there simply aren't enough pilots, at least not for the next five-plus years," United Airlines CEO Scott Kirby said in a quarterly earnings call back in April, NBC News reported.

Extreme weather has also added to the problem: Severe thunderstorms have caused multiple delays and flight cancellations, and that's aside from hurricane and wildfire season. Aircraft can fly at lower altitudes to try to avoid storm systems, but that burns more fuel -- a dicey proposition given the high cost of jet fuel. 

How to avoid having your flight delayed or canceled

There isn't much you can do to prevent a delay or cancellation. But there are some common-sense steps that will give you a better shot at making it to your destination -- or at least relaxing at home or in a hotel room, rather than stewing in the airport.

Download your airline's mobile app to keep on top of changes to your flight schedule.

Pavlo Gonchar/Getty Images

Leave extra time for layovers. You might think an hour is plenty of time to get from one gate to another, especially in the same terminal. But if the first leg of your journey is delayed that hour can turn into 30 minutes. And with most airlines closing the plane doors about 15 minutes prior to departure, you could easily miss your connection.

Hartsfield-Jackson Atlanta International Airport (ATL), Denver International Airport (DEN) and Los Angeles International Airport (LAX) top the list of busiest hubs over the Labor Day holiday, according to Hopper.

Don't book a late-night flight. If you miss a connection, most airlines will work diligently to get you on the next available flight. But if you booked the last flight of the day to your destination, that may mean having to wait until morning -- and either pacing through the airport for hours or booking a night in a nearby hotel. 

Download the airline's app on your phone. Opt into flight notifications and start manually checking the status of your flight regularly, at least 24 hours in advance. As soon as you hear your flight has been cut, find out if you've been transferred to another flight.

Monitor the weather at both your departure and arrival airports. Start checking the weather in both places a few days before your flight. Some airlines will actually reschedule your flight in advance of a major weather front at no extra charge. If a storm is on its way, you might consider leaving a few days earlier or later or finding a different route.

Buy travel insurance. Depending on why your flight is canceled or delayed, the airline might not comp any meals, accommodations or transport you're forced to purchase. The payout for travel insurance may not cover all of your expenses, but it will definitely be more than the cost of a policy, typically 5% to 10% of your trip cost.

What to do if your flight is delayed or canceled

Time is of the essence, so be proactive about rescheduling your flight. 

"A lot of the time you can reschedule yourself on the flight of your choice" using the airline's app, said David Slotnick, senior aviation reporter for The Points Guy. "It'll save you a lot of time and aggravation." (Like CNET, The Points Guy is owned by Red Ventures.)

If that's not possible, call the airline. Even if you get sent to an automated system, it may have a call-back function. You can still call if you're already at the airport. Do it while you're in line to talk to an agent and take whichever option is available first.

What does the airline owe you if your flight is canceled?

While some airlines are able to get you booked on a different carrier if your flight is canceled, not all can.

Dmitry Marchenko/Getty Images

In the US, if a flight is canceled because of something that is the airline's fault -- a mechanical issue or a staffing shortage -- the carrier is required to refund your ticket.

"If you get canceled for any reason -- you don't take your flight -- they have to offer you a cash refund," Transportation Secretary Pete Buttigieg told NPR. "If you'd rather take miles or a different flight, fine. But that's up to you, not them. They've got to give you a refund. That's a basic rule,"  

The Department of Transportation website mandates airlines must also refund the cost of your ticket after a schedule change or significant delay, but the agency hasn't defined what constitutes a "significant delay."

"Whether you are entitled to a refund depends on many factors -- including the length of the delay, the length of the flight and your particular circumstances," according to the DOT website. Whether a refund following a significant delay is warranted is determined "on a case-by-case basis." 

If you don't request a refund, the airline is still responsible for getting you to your destination. But it could be much later than your original flight. Under most circumstances, carriers should provide vouchers for meals and hotels.

Make your plans quickly, though: Airport hotels fill up quickly amid widespread delays and cancellations.

Some airlines will work to get you on another flight with a different airline, Slotnick said, but not every airline has relationships with other carriers. 

What are airlines doing to address delays and cancellations?

Hiring more employees. "All the airlines are doing major hiring initiatives," Slotnick said. "They're rushing to hire pilots and deploy them." They're also trying to improve work conditions for existing workers: In April, Delta announced it would start paying flight attendants during boarding, rather than just once the plane door closes.

The move, a first for a major US airline, is seen as a countermeasure to a unionization push among workers.

Scheduling more flights. Someairlines are boosting service in popular corridors when they can. "They're trying to strike the right balance between adding flights and creating some slack in the system," Slotnick said.

For example, United Airlines recently launched or resumed 30 flights between the US and Europe, its largest expansion ever. Regular flights from Denver to Munich, Chicago to Zurich and New York to Bergen, Norway, are underway, as well as daily service between Boston and London.

When fully operational, United's transatlantic route network will be more than 25% larger than it was in 2019, before COVID-19 cratered air travel.

Some airlines have ramped up their roster of scheduled flights, while others have pared down to avoid having to cancel them later.

James Martin/CNET

Scheduling fewer flights. Otherairlines are going in the opposite direction, reducing their capacity rather than risk being forced to cancel a scheduled flight. JetBlue has already reduced its May routes by almost 10%, Conde Nast Traveler reported, and will likely make similar cuts throughout the summer.

"By reducing our flight schedule for the summer and continuing to hire new crewmembers, we hope to have more breathing room in the system to help ease some of the recent delays and cancellations that we've seen in the industry," a JetBlue spokesperson told the outlet. 

Southwest Airlines, the world's largest low-cost carrier, cut more than 8,000 domestic flights in June "to adjust to capacity," the company told The Business Journals. 

Delta  "temporarily cut" some Labor Day weekend flights from Ronald Reagan Washington National Airport and New York's LaGuardia and John F. Kennedy airports to deal with a large number of airline crew members and air traffic controllers who have already called in sick, The Washington Times reported.

Giving passengers more notice. All the airlines are making a concerted effort to give passengers as much information as possible, Slotnick said, through text updates and other notifications.

"Even a year before the pandemic, airlines were trying to be proactive about informing passengers, even 24 or 48 hours in advance of a possible cancellation," he said.

Offering waivers
United, Delta and other carriers are offering travel waivers to passengers to encourage them to move their flights out of busy time periods. All waiving the usual flight-change fees and some are even foregoing the usual fare difference.

The Department of Transportation has stepped in to hold airlines accountable

On Sept. 1, the U.S. Department of Transportation launched a new website that lets fliers know what they're entitled to when their flight is significantly delayed or canceled. The Aviation Consumer Protection site has a dashboard that compares what policies are regarding rebooking, meal and hotel vouchers and complimentary ground transportation for carriers including Alaska, Allegiant, American, Delta, Frontier, Hawaiian, JetBlue, Southwest, Spirit and United.

The Transportation Department's Air Consumer Dashboard compares offerings from major carriers.

Department of Transportation

"Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption," Transportation Secretary Pete Buttigieg said in a statement. "This dashboard collects that information in one place so travelers can easily understand their rights, compare airline practices, and make informed decisions."

Buttigieg said the goal was to get the airlines to "raise the bar."

"Look, Americans have had experiences with cancellations, delays and poor customer service that just aren't at an acceptable level," he told NPR. "A lot of the airlines are not quite transparent about how and when they'll take care of passengers. "So we're going to put that information out ourselves."

Just knowing that information is out there for air travelers to see has spurred carriers to improve their offerings, Buttigieg added. 

The Department is also collecting comments on a proposed rule requiring airlines to proactively inform passengers about their right to a refund. It would also provide a clearer definition of a "significant change" to a scheduled flight and require airlines to provide non-expiring vouchers to passengers unable to fly because they contracted COVID-19 or other communicable diseases.

The proposal would also mandate carriers that receive pandemic assistance issue those passengers refunds instead of vouchers.

Are any airlines better or worse in terms of cancellations?

In 2021, Delta had the fewest cancellations of any major US airline.

Boarding1Now

Without naming names, Slotnick says that, broadly speaking, low-cost airlines have tighter margins with less slack, so theoretically you're more likely to face a cancellation.

But booking with a big carrier doesn't mean you're immune.

"The regionals have parked a lot of planes because they don't have enough staff," Bangs said. "And a lot of people who book on a major airline don't realize they're actually flying with a smaller carrier."

SkyWest, a smaller airline out of St. George, Utah, subcontracts for Delta, United, American and Alaska Airlines. So does Indiana-based Republic Airways.

Sometimes, bigger is indeed better: Last year, Delta had the best record in cancellation rates, according to The Wall Street Journal's annual airline rankings. The Atlanta-based airline scrubbed 0.6% of its scheduled departures in 2021, a third of the industry average of 1.8%.

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Signal, WhatsApp and Telegram: Here's which secure messaging app you should use

Signal, WhatsApp and Telegram: Here's which secure messaging app you should use

If your choice of encrypted messaging app is a toss-up between Signal, Telegram and WhatsApp, do not waste your time with anything but Signal. This isn't about which one has cuter features, more bells and whistles or is the most convenient to use: It's purely about privacy. And if privacy's what you're after, nothing beats Signal.

You probably already know what happened. In a tweet heard 'round the world last January, tech mogul Elon Musk continued his feud with Facebook by advocating people drop its WhatsApp messenger and use Signal instead. Twitter's then-CEO Jack Dorsey retweeted Musk's call. Around the same time, right-wing social network Parler went dark following the Capitol attacks, while political boycotters fled Facebook and Twitter. It was the perfect storm -- the number of new users flocking to Signal and Telegram surged by tens of millions. 

Read more: Everything to know about Signal

The jolt also reignited security and privacy scrutiny over messaging apps more widely. Among the top players currently dominating download numbers, there are some commonalities. All are mobile apps available in the Google Play store and App Store that support cross-platform messaging, have group chat features, offer multifactor authentication and can be used to share files and multimedia. They all also provide encryption for texting, voice and video calls.

Signal, Telegram and WhatsApp use end-to-end encryption in some portion of their app, meaning that if an outside party intercepts your texts, they should be scrambled and unreadable. It also means that the exact content of your messages supposedly can't be viewed by employees of those companies when you are communicating with another private user. This prevents law enforcement, your mobile carrier and other snooping entities from being able to read your messages even when they intercept them (which happens more often than you might think). 

The privacy and security differences between Signal, Telegram and WhatsApp couldn't be bigger, though. Here's what you need to know about each of them. 

Getty/SOPA Images

• Does not collect data, only your phone number
• Free, no ads, funded by nonprofit Signal Foundation 
• Fully open-source
• Encryption: Signal Protocol

Signal is a typical one-tap install app that can be found in your normal marketplaces like Google Play and Apple's App Store and works just like the usual text-messaging app. It's an open-source development provided free of charge by the nonprofit Signal Foundation and has been famously used for years by high-profile privacy icons like Edward Snowden.

Signal's main function is that it can send -- to either an individual or a group -- fully encrypted text, video, audio and picture messages, after verifying your phone number and letting you independently verify other Signal users' identity. For a deeper dive into the potential pitfalls and limitations of encrypted messaging apps, CNET's Laura Hautala's explainer is a life-saver. 

When it comes to privacy, it's hard to beat Signal's offer. It doesn't store your user data. And beyond its encryption prowess, it gives you extended, onscreen privacy options, including app-specific locks, blank notification pop-ups, face-blurring antisurveillance tools and disappearing messages. 

Occasional bugs have proven that the tech is far from bulletproof, of course, but the overall arc of Signal's reputation and results have kept it at the top of every privacy-savvy person's list of identity protection tools. The Guardian, The Washington Post, The New York Times (which also recommends WhatsApp) and The Wall Street Journal all recommend using Signal to contact their reporters safely. 

For years, the core privacy challenge for Signal lay not in its technology but in its wider adoption. Sending an encrypted Signal message is great, but if your recipient isn't using Signal, then your privacy may be nil. Think of it like the herd immunity created by vaccines, but for your messaging privacy. 

Now that Musk's and Dorsey's endorsements have sent a surge of users to get a privacy booster shot, however, that challenge may be a thing of the past. 

Getty/NurPhoto

• Data linked to you: Name, phone number, contacts, user ID
• Free, forthcoming Ad Platform and premium features, funded mainly by founder
• Only partially open-source
• Encryption: MTProto

Telegram falls somewhere in the middle of the privacy scale, and it stands apart from other messenger apps because of its efforts to create a social network-style environment. While it doesn't collect as much data as WhatsApp, it also doesn't offer encrypted group calls like WhatsApp, nor as much user data privacy and company transparency as Signal. Data collected by Telegram that could be linked to you includes your name, phone number, contact list and user ID. 

Telegram also collects your IP address, something else Signal doesn't do. And unlike Signal and WhatsApp, Telegram's one-to-one messages aren't encrypted by default. Rather, you have to turn them on in the app's settings. Telegram group messages also aren't encrypted. Researchers found that while some of Telegram's MTProto encryption scheme was open-source, some portions were not, so it's not completely clear what happens to your texts once they're in Telegram's servers. 

Telegram has seen several breaches. Some 42 million Telegram user IDs and phone numbers were exposed in March of 2020, thought to be the work of Iranian government officials. It would be the second massive breach linked to Iran, after 15 million Iranian users were exposed in 2016. A Telegram bug was exploited by Chinese authorities in 2019 during the Hong Kong protests. Then there was the deep-fake bot on Telegram that has been allowed to create forged nudes of women from regular pictures. Most recently, its GPS-enabled feature allowing you to find others near you has created obvious problems for privacy. 

I reached out to Telegram to find out whether there were any major security plans in the works for the app, and what its security priorities were after this latest user surge. I'll update this story when I hear back.

Angela Lang/CNET

• Data linked to you: Too much to list (see below)
• Free; business versions available for free, funded by Facebook
• Not open-source, except for encryption
• Encryption: Signal Protocol 

Let's be clear: There's a difference between security and privacy. Security is about safeguarding your data against unauthorized access, and privacy is about safeguarding your identity regardless of who has access to that data. 

On the security front, WhatsApp's encryption is the same as Signal's, and that encryption is secure. But that encryption protocol is one of the few open-source parts of WhatsApp, so we're being asked to trust WhatsApp more than we are Signal. WhatsApp's actual app and other infrastructure have also faced hacks, just as Telegram has. 

Jeff Bezos' phone was famously hacked in January of 2020 through a WhatsApp video message. In December of the same year, Texas' attorney general alleged -- though has not proven -- that Facebook and Google struck a back-room deal to reveal WhatsApp message content. A spyware vendor targeted a WhatsApp vulnerability with its software to hack 1,400 devices, resulting in a lawsuit from Facebook. WhatsApp's unencrypted cloud-based backup feature has long been considered a security risk by privacy experts and was one way the FBI got evidence on notorious political fixer Paul Manafort. To top it off, WhatsApp has also become known as a haven for scam artists and malware purveyors over the years (just as Telegram has attracted its own share of platform abuse, detailed above). 

Despite the hacks, it's not the security aspect that concerns me about WhatsApp as much as the privacy. I'm not eager for Facebook to have yet another piece of software installed on my phone from which it can cull still more behavioral data via an easy-to-use app with a pretty interface and more security than your regular messenger. 

When WhatsApp says it can't view the content of the encrypted messages you send to another WhatsApp user, what is doesn't say is that there's a laundry list of other data that it collects that could be linked to your identity: Your unique device ID, usage and advertising data, purchase history and financial information, physical location, phone number, your contact information and that of your list of contacts, what products you've interacted with, how often you use the app, and how it performs when you do. The list goes on. This is way more than Signal or Telegram. 

When I asked the company why users should settle for less data privacy, a WhatsApp spokesperson pointed out that it limits what it does with this user data, and that the data collection only applies to some users. For instance, financial transaction data collection would be relevant only to those WhatsApp users in Brazil, where the service is available. 

"We do not share your contacts with Facebook, and we cannot see your shared location," the WhatsApp spokesperson told CNET. 

"While most people use WhatsApp just to chat with friends and family, we've also begun to offer the ability for people to chat with businesses to get help or make a purchase, with health authorities to get information about COVID, with domestic violence support agencies, and with fact checkers to provide people with the ability to get accurate information," the spokesperson said. "As we've expanded our services, we continue to protect people's messages and limit the information we collect." 

Is WhatsApp more convenient than Signal and Telegram? Yes. Is it prettier? Sure. Is it just as secure? We won't know unless we see more of its source code. But is it more private? Not when it comes to how much data it collects comparatively. For real privacy, I'm sticking with Signal and I recommend you do the same. 

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These Drones Could Bring You 5G Networking After a Hurricane

These Drones Could Bring You 5G Networking After a Hurricane

What's happening

Drones that AT&T flies during disasters are getting 5G network technology that should make them more effective for the public and first responders.

Why it matters

Climate change makes hurricanes, floods and wildfires more frequent, and we rely on our smartphones more and more during disasters.

AT&T has begun upgrading the drones it flies into disaster areas with 5G networks, an improvement that's expected to increase the chances your phone can send a text message or download evacuation plans when conventional mobile networks collapse.

Over the past few years, the US carrier has stabilized coverage at disaster sites by driving in trucks called COWs, or cell on wheels. It later expanded the approach with a fleet of flying COWs, or cell on wings, that provide network service to larger areas. 

Last month, AT&T began testing its first 5G-equipped flying COWs so its aerial networks ultimately can connect to more people and devices than with earlier 4G technology. Its test took place in a remote part of Missouri, far from any other mobile networks.

"It was challenging finding an area that didn't have connectivity," Art Pregler, AT&T's drone leader, said in an exclusive interview. "We were trying to find an area where there was no signal at all so we could be assured that all the signal we were capturing was from our drone."

AT&T expects its 5G flying COWs to be available in about a month as the company upgrades its drones and the fiber optic tethers that link them to the trucks that serve as communication and power bases. The drones are staged already in warehouses, ready for use. "We have them on the West Coast for fire season, in the Southeast for hurricane season and in the Midwest for flood season," Pregler said.

The need for disaster response technology might seem remote. But as climate change spurs more extreme weather, the chances your network could go down rise along with the likelihood of wildfires, hurricanes, flooding and other problems that wreck conventional communications just when you need them most.

"Emergency preparedness and disaster recovery for the carriers has become critically important," Technalysis Research analyst Bob O'Donnell said. "These COWs literally become a lifeline."

5G, short for fifth generation mobile networking, is a collection of technologies designed to improve the speed and responsiveness of your smartphone's connection. The industry is a few years into the 5G transition, an expensive upgrade to the cellphone base stations your phone connects to when you're away from the Wi-Fi signal at your home or office.

By AT&T's estimates, one of 5G's biggest benefits is higher data transfer speeds that are useful when watching video, downloading app updates or uploading photos. Another is lower latency, which means services on the network are more responsive. It's also capable of handling more devices on the network, an important upgrade given the spread of smartphones and the fact that we increasingly connect cars, smartwatches and other communication gear to mobile networks.

In its first 5G flying COW test, AT&T was able to cover about 10 square miles with one drone hovering 300 feet up. The drone connected to a satellite and delivered download speeds of 46Mbps and upload speeds of 71Mbps, a respectable if not blazing speed.

The purpose of the test wasn't to maximize data speeds, though, so don't read too much into those numbers beyond the fact that it worked.

AT&T has used its flying COWs after real disasters, notably hurricanes like Hurricane Maria in Puerto Rico in 2017 and Hurricane Florence in North Carolina in 2018. When the Category 4 Hurricane Michael struck Florida in 2018, flying COWs provided network connections to first responders looking for survivors. "For a while we were the only network that was operational there at ground zero," Pregler said.

AT&T has an extra incentive for network service during disasters: It runs the network behind FirstNet, a service for first responders like police and fire crews.

Other carriers are investing to prepare for disasters, too, for example by staging network equipment ahead of time when hurricanes are coming. Verizon in 2021 showed off Thor, a hulking truck that's a mobile 5G base station. And T-Mobile has its own portable network vehicles, satellite cells on wheels and satellite cells on light trucks. It's also hardening its networks and adding more backup generators in case of power loss.

AT&T expects to tap into one 5G option, high-frequency radio waves called millimeter wave, or mmWave, to dramatically increase data transfer speeds, to improve its flying COWs. The shorter-range mmWave technology offers dramatic speeds beyond 1Gbps.

The flying COWs won't use mmWave for connecting your smartphone but will use it to help strengthen the network overall, Pregler said. Specifically, mmWave connections will link multiple drones into a sort of mesh network in the sky to extend the flying COW coverage.

The COW technology itself can connect to the network in up to six simultaneous ways, including fiber optic links and satellites in low Earth orbit or higher in geostationary orbit, Pregler said.

Although AT&T expects improvements with 5G COWs, the new network technology hasn't yet hasn't lived up to all its initial hype.

But as carriers upgrade their networks, expand to new midband radio spectrum and improve the 5G standard itself, better results are likely to follow. So are new network services like wireless home broadband and always-connected PCs. 

For emergency services, 5G's improved ability to handle lots of devices is important, O'Donnell said. "Moving it to 5G is going to make it significantly better."

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Galaxy S22 Deals: Up to $1,000 Off at Best Buy, $900 Off at Samsung and More

Galaxy S22 Deals: Up to $1,000 Off at Best Buy, $900 Off at Samsung and More

The Galaxy S22, S22 Plus and S22 Ultra are the latest models in Samsung's flagship lineup of phones -- though it did just announce its new folding Z-series phones, the Z Fold 4 and Z Flip 4. The S22 and its kin are successors to both the previous-gen S21 phones, as well as Samsung's now-discontinued Note series, which has been replaced by the new S22 Ultra. This generation of Samsung phones scored a top spot on our list of the best phones for 2022, and right now, you can pick one up at a bargain. We've rounded up some of the best S22 deals and promotions currently available -- as well as some other details about Samsung's latest phones -- below.

The Galaxy S22, S22 Plus and S22 Ultra all feature several major camera improvements, including larger pixel sensors and Adaptive Pixel technology for improved nighttime photography and videos. There's an improved portrait mode, as well as a new auto framing feature that can detect and track up to 10 people in order to capture everyone in a photo clearly.

However, it's the Galaxy S22 Ultra that made the biggest splash. Samsung's top-of-the-line phone introduces the S Pen to the S series for the first time, paying homage to the now-canceled Note.

Richard Peterson/CNET

The S22 Ultra also features significant camera upgrades, including Samsung's largest pixel sensor ever, as well a number of raw photo tools for more comprehensive editing, and an advanced Super Clear Glass lens for smoother and crisper nighttime videos without flares. 

We'll take a closer look at all the details for each of the three flagship Galaxy S22 models and show you the best Galaxy S22 deals across the internet and in stores.

What colors does the Galaxy S22 come in?

Both the Samsung Galaxy S22 and Galaxy S22 Plus are available in phantom black, phantom white, green and pink gold. The Galaxy S22 Ultra has a slightly different lineup: phantom black, phantom white, green and burgundy.

How much does the Galaxy S22 cost?

The three models of the Galaxy S22 are available in various storage configurations. US pricing for each model starts at:

• Samsung Galaxy S22: $800
• Samsung Galaxy S22 Plus: $1,000
• Samsung Galaxy S22 Ultra: $1,200

Both the Samsung Galaxy S22 and Galaxy S22 Plus are available in 128GB and 256GB storage options with 8GB of RAM, while the Galaxy S22 Ultra will also add in options for 512GB and 1TB with up to 12GB of RAM.

Be sure to check out all the Galaxy S22 deals below.

Best Galaxy S22 deals

You might have missed the preorder offers, but most carriers and retailers are offering some stellar deals on these Galaxy S phones, especially if you've got an older device you're looking to trade in. We've rounded up the best Galaxy S22 deals that you can shop for right now.

We will continue to update this page as new offers become available, so keep checking back if your carrier or preferred retailer is not listed below.

Samsung's site is the obvious place to buy the newest Galaxy S22 phones, because it offers all the device configurations and has multiple payment options. Samsung offers carrier and unlocked models so you can choose between buying the phone outright, through carrier payments or financing it through Samsung, depending on your preference.

As of right now, Samsung isn't offering any straightforward discounts, but you can save big with an eligible trade-in. Trading in your older phone, tablet or smart watch, including cracked or damaged devices, will save you up to $700 on the S22 and S22 Plus, or up to $900 on the S22 Ultra.

All models are currently available, though the Samsung exclusive color variants are out of stock at the moment. 

If you don't want the headache of navigating carriers, plans and installment payments, you'll want an unlocked phone that you can purchase outright. You can save $100 on the base model S22, $200 on the S22 Plus or up to $160 on the S22 Ultra. Just not that discounts jump around quite a bit between different colors and configurations, so be sure to double-check before purchasing. All three models are currently in stock, though you will find a few select configurations that are currently unavailable. 

This time around, AT&T is getting far more aggressive with its trade-in offers on the Galaxy S22 devices. The carrier is matching Verizon's offer from last year and is accepting select phones in any condition as a trade-in. If you have any Galaxy Note, S or Z Series phone from any year, you can get $800 off the Galaxy S22 devices, even if your trade-in is broken or doesn't turn on. Trading in other phones or devices can still save you hundreds, but their condition will factor into the estimated value. 

With this promotion, you can get the base Galaxy S22 for free via qualifying installment plan credits. The credits take place over a 36-month period, and if you cancel service before the 36 months is over you'll have to pay the remaining balance. This means that you could technically pay as little as $0 for the Galaxy S22, under $6 per month for the Galaxy S22 Plus and about $11 per month for the S22 Ultra, but be aware that credits begin 90 days after purchase and require that you pay all taxes and associated fees on the retail price up front. 

All three Galaxy S22 models are available now and ship for free, with most colors and configurations ready to ship right away.

If you're a current Verizon subscriber or someone looking to make the switch to Verizon, there are some great discounts you can take advantage of. Both new customers adding a line, and current Verizon subscribers upgrading their current line can save up to $800 on any S22 model with an eligible trade-in and activation on a qualifying 5G unlimited plan. Those adding a new line will also get a $200 Verizon gift card. You can also save $800 on a second S22 phone when adding another new line of service, and like the trade-in deal, new customers will also get a $200 Verizon gift card. 

You can even trade in broken or damaged phones, as long as the battery is intact, which is something that the carrier started doing last year. That means that you can get the S22 for free, and the S22 Ultra for as low as $11 per month. The discount will be applied via monthly bill credits, so you can't get this offer when you purchase the phone outright. It's also worth noting that Verizon is now using 36-month terms instead of 24-month terms, so you'll want to make sure that works for you before placing your order.

And if you're looking to buy a new smartwatch, Verizon is also offering up to $150 off a new Galaxy Watch 5 or Watch 5 Pro with the purchase of any Android smartphone and activation on any data plan. 

All three models are currently available with free two-day shipping.

Best Buy now offers support for Verizon, AT&T and T-Mobile upgrades and new lines both in-store and online, which means you can take advantage of some of the great carrier offers available at the moment. If you're looking to trade in a device, you can save up to $1,000 through Verizon or AT&T, or $690 through T-Mobile.

There is also a somewhat misleading deal available on unlocked models of the S22 Plus and Ultra. Supposedly, you'll have to choose same-day activation through one of the qualifying carriers to get the $100 discount, which essentially defeats the purpose of an unlocked phone. However, you can get the same deal when you choose the "activate later" pricing option. Best Buy also has its own trade-in program where you can save up to $900 by trading in select Samsung, Apple, or Google phones. 

T-Mobile usually goes all out for new phone releases with some pretty sweet deals for new customers and current ones alike. This time around, T-Mobile has two deals available: one for those with Magenta Max and one for those without.

Customers who are on Magenta Max plan are able to get any S22 model for free by adding a new line of service on your existing Magenta Max Plan. Those not on a Magenta Max Plan can save up to $400 by adding a new line of service on any qualifying plan. Customers on any qualifying rate plan can also save up to $400 when trading in an eligible device. 

T-Mobile currently has all three models available, though select colors and configurations are currently backordered or out of stock.

Boost Mobile is offering new and existing customers an excellent deal on Galaxy S22 devices. For a limited time, the carrier is offering a nice discount that brings the base price of the 128GB Galaxy S22 down to only $500, $300 off the usual price. You can also save $400 on the S22 Plus and Ultra, dropping the price down to just $600 and $800 respectively. 

Since Boost Mobile is a prepaid carrier, you will need to buy the phone outright, but at this pricing it's well worth it. All three phones are currently in stock, though you can only get the 128GB models with a limited selection of colors. 

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Back to cell phone basics: Buying a non-smartphone

Back to cell phone basics: Buying a non-smartphone

For some people, smartphones and their always-on Internet connections and apps is a waste of money.

If you don't need apps or games and you can live without fast, robust access to the Net from your cell phone, then a smartphone might be expensive overkill. All four of the major U.S. wireless carriers still offer basic feature phones, which don't require expensive data plans. In this Ask Maggie, I offer some advice to a reader who is looking for one of these phones.

I also offer some advice regarding the new all-in-one desktop computers.

Going retro with a basic feature phone

Dear Maggie,

I have an AT&T iPhone 3GS. It's the worst telephone I've ever owned. And I'd say it wasn't even worth the $0 I paid AT&T for it at the time (a year ago). I have no intention of going to the iPhone 5 regardless of what's written about it. Although I get ok service here in the house I don't need a "smartphone" (I have 2 computers - one PC and one Mac laptop) and I have WiFi, so I don't need a handheld device to find places or play games or watch anything on the Internet or Google while I'm in restaurants or in the car. And I'm tired of paying AT&T for data I don't use each month just because I have an iPhone or a "smartphone" and "must" have data.

I might add that I was in the telecom industry for nearly 25 years (I worked for Sprint and MCI when there was an MCI) and the carriers are among the most rapacious greedy corporate enterprises I've ever gotten close to!

Stepping off my soapbox now. In your opinion, what's the best phone that's just a phone? I don't need to do anything but make and receive calls and do texting. I don't care about browsing or email or anything else. I just need a telephone that's simply a phone thank you very much!

Regards and thanks for your response,
Mark

Dear Mark,

While there are definitely more people switching from basic cell phones to smartphones these days, I know there are lots of people out there in your same shoes. Smartphones offer tons of functionality that many people now feel like they can't live without, but the reality is that all that functionality and that ubiquitous access to the Internet is pricey. In some ways, I think it's kind of surprising that there aren't more people asking me for this same advice.

The good news is that all the major carriers, AT&T, Verizon Wireless, Sprint Nextel and T-Mobile USA, each continue to offer basic cell phones and what they call quick messaging devices that do not require data plans. The carriers recognize that there is a subset of customers who have no interest in a smartphone because it's either too complicated or too expensive. But the reality is that each of these carriers see their future in data. And they will do everything in their power to encourage as many customers as possible to sign up for smartphones that require data plans.

Overtime, I expect to see fewer of the more basic devices. But for now, carriers still offer a handful of basic phones that are either free or cost very little when you sign up for a two-year contract.

The great thing about these basic phones is that they are inexpensive. The carriers either give them away for free with a two-year contract, or you pay a minimal amount for the devices. But it's not just the upfront cost that's appealing, as you mentioned in your question, but it costs much less to own a basic phone than it does a smartphone, if you keep your services to a minimum.

For example, on AT&T, you could pay as little as $40 a month for your phone service. Compare this to the $80 a month you'd pay for the lowest amount of data you could get on AT&T's new Share Everything plan. Under that plan, the data service costs $40 a month for 1GB of data and it comes with unlimited text messaging and voice service.

Using a basic phone with no data or text messaging, could save you half. But as you start to add additional services, like text messaging and data, the cost difference is not as big. Adding unlimited texting to AT&T's basic feature phone plan is an additional $20 a month. And if you also wanted to add data, it would cost an additional $10 a month. (Data for feature phones is $15 a month if you subscribe to that without unlimited text messaging.) In total, if you wanted 450 minutes of voice service, unlimited text messaging and unlimited data for a feature phone, you'd pay $70 a month. That's only $10 less a month than you'd pay for smartphone, and you'd be getting much less in terms of the service and functionality of the device.

That said, it can offer some savings. And if you don't plan to subscribe to the data or you are not a heavy text messaging user, a basic phone that doesn't require a data contract is a good option.

My colleague Jessica Dolcourt recently updated her "best of" list in this category.

Here are her top choices:

• Kyocera DurXT (Sprint)
• Samsung Gusto 2 (Verizon Wireless)
• Samsung +159 (T-Mobile)
• LG Rumor Reflex (Sprint)
• Samsung Entro (Virgin Mobile)

If you want more information on each of these phones, check out her story and the reviews of these devices.

As you can see from her list, none of these devices are available for AT&T. Since you are an AT&T customer, I have listed a few devices here that I think offer pretty good value and functionality.

Josh Miller/CNET

Pantech Swift

The Pantech Swift has a QWERTY keyboard that slides out and has an angled screen. It also has a touch screen that offers some icons for accessing some of the basic features and functionality. But CNET's reviewers Jessica Dolcourt and Lynn La were not impressed with the processor speed. And they said the touchscreen is unresponsive. Even though they don't recommend this device highly, they seem to think the Pantech Swift is the most appealing Pantech handset on AT&T with a keyboard. AT&T is currently selling it for $0.99 with a two year contract.

Pantech Renue Josh Miller/CNET

Pantech Renue

The Pantech Renue is another touch screen device with a slide out QWERTY keyboard. But CNET reviewer Jessica Dolcourt said she isn't a fan of the speakerphone or the mediocre camera. What's more, the Renue has a short battery life that many consumers have complained about in their own comments and reviews of the device. While the keyboard is nice for heavy texters, she said that the short battery life and underdeveloped camera are setbacks. AT&T sells this device for $49.99 with a two-year contract.

LG A340 LG

LG A340

The LG A340 is a standard flip-phone from AT&T. This is one of the most basic, barebones devices on AT&T's network. It's equipped with enhanced audio technology for users who are hard of hearing and it has Bluetooth so it can be used with a wireless headset and a 1.3-megapixel camera. Other features include "Text to Speech" functionality that lets you listen to your text messages as they're read aloud to you. It also comes with AT&T radio. With a two-year contract, this phone is only $19.99.

LG Xpression AT&T

LG Xpression

The LG Xpression is another touch screen phone with a slide-out QWERTY keyboard. It has a 2-megapixel camera with video, a personal organizer, Bluetooth 2.1, messaging and e-mail, 3G support, microSD card support (up to 32GB), voice dialing, a Web browser, and a basic music player. The device runs LG's standard operating system, but it also includes some social networking apps, as well as AT&T Navigator and LG Instant Note, which allows easy one touch updates to Facebook, Twitter or for sending a text messages. The Xpression is now $29.99 with a two year contract.

I hope this advice and the device suggestions were helpful. Good luck!

New computer advice

Dear Maggie,

I want to buy a 27" Windows 8 All-In-One for my parents, but don't really know which one is best for them. They're not tech whizzes (though they do like to experiment and learn new things), but they need it to work well and perform smoothly for the next five or more years. Which one(s) would you recommend on a $1500-$2000 budget?

Thanks a bunch,
Josh

Dear Josh,
The CNET Reviews team likes the Dell XPS One 27 the best. You may also want to consider Apple's 27 inch iMac. It's a bit more expensive, but with a budget of $2,000, it's doable.

CNET Reviews editor Rich Brown also has written about finding the best 27-inch all-in-one desktop, where he compares the Dell to the models that Apple offers. So you should check out his story, as well.

You might also want to consider the Lenovo IdeaCenter all-in-ones. Right now they only support Windows 7. But if you wait a few more weeks, you'll likely find more all-in-one computers available running Windows 8.

I hope this was helpful. And good luck!

Ask Maggie is an advice column that answers readers' wireless and broadband questions. The column now appears twice a week on CNET offering readers a double dosage of Ask Maggie's advice. If you have a question, I'd love to hear from you. Please send me an e-mail at maggie dot reardon at cbs dot com. And please put "Ask Maggie" in the subject header. You can also follow me on Facebook on my Ask Maggie page.

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