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Apple expands repairs to nearly 1,000 Best Buy stores in US
Apple expands repairs to nearly 1,000 Best Buy stores in US
Have a busted iPhone but live closer to a Best Buy than an Apple Store? You now have a new option for properly repairing your phone.
On Wednesday Apple announced that it would be expanding its repairs program with Best Buy, bringing certified support to nearly 1,000 Best Buy stores in the US. The repairs are backed by Apple, with the iPhone maker touting that Best Buy's Geek Squad has "nearly 7,600 newly Apple-certified technicians ready to make same-day iPhone repairs or to service other Apple products."
The partnership isn't the first time that Apple has tapped Best Buy to help with repairs, with the two companies partnering in 2017 to bring Apple's iPhone screen repair machines into Best Buy's stores.
"If a customer ever needs to repair their products, we want them to feel confident those repairs are done safely and correctly," Tara Bunch, Apple's vice president of AppleCare, said in a statement. "We're always looking at how we can reliably expand our network of trained technicians and we're excited to partner with every Best Buy store so it's even easier for our customers to find an authorized repair location near them."
The move will also bring more Apple-certified repairs to states that lack Apple Stores, including North Dakota, South Dakota, Montana, Vermont, West Virginia and Wyoming.
When combining the Best Buy expansion with its existing authorized service providers and Apple Stores, Apple says that eight out of 10 customers in the US are now within 20 minutes of a location that can help fix their devices.
Read more: Best Buy's flash sale has some of the lowest iPad prices ever
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Yes, you can fix a broken phone during the coronavirus lockdown. See 3 ways to repair it
Yes, you can fix a broken phone during the coronavirus lockdown. See 3 ways to repair it
For the most up-to-date news and information about the coronavirus pandemic, visit the
WHO
and
CDC
websites.
Accidents happen. Cracking your iPhone's ($500 at Best Buy) screen or breaking your Android phone's charging port is the last thing any of us wants to worry about right now. Especially with most of us under stay-at-home orders, practicing social distancing and wearing face masks in public during the coronavirus pandemic.
You may be spending more time at home, but chances are you're still texting, watching videos and making more calls than ever from your phone. So what happens if it takes a tumble onto the sidewalk when you're out for a social-distancing walk? What if it slides off the counter top when you're making dinner? What if it just starts acting buggy?
Normally you might pop into a retail store, but in an effort to stem the spread of the COVID-19 disease, retail stores across the country have closed, including Apple Stores, and wireless carriers have closed the majority of their brick-and-mortar stores, too. So where do you go to get your phone repaired? You still have several options to get it fixed.
Apple support has a few different options for you.
Screenshot by Jason Cipriani/CNET
Fixing a broken iPhone
If your iPhone isn't physically broken, and you're experiencing software or performance issues, use the Apple Support app to talk to an employee who can help troubleshoot your issue. The app allows the support representative to run diagnostic reports and guide you through any potential fixes.
For physical damage or an unresponsive device that needs to be fixed or replaced, you can find a list of authorized Apple service providers by visiting this support page and click on Schedule a Repair. You'll be asked to sign in to our Apple ID and select a device that's linked to your account, after which you can search for an open store.
Using an Apple-approved repair center will allow you to take advantage of lower repair fees if you have AppleCare Plus on your iPhone.
It's a good idea to call the store before you finalize your appointment, as some stores may have adjusted their hours or temporarily closed due to being nonessential services.
If you don't feel comfortable going out in public, or lack a nearby repair facility, you can also mail your phone to Apple in for service. Visit this support page and click on Send in for Repair the follow the prompts. Of course, this is a less than ideal solution, because you'll be without your phone for up to five days. You can use an old phone or buy a cheap backup phone to keep you connected while your device is in the shop.
uBreakiFix is still open and repairing broken devices.
Screenshot by Jason Cipriani/CNET
Android phone repairs
As a whole, Android owners don't have a central location, like an Apple Store, that they can go to for repairs. Don't let that stress you. For software and performance issues, contact your wireless carrier or your phone maker to troubleshoot. Most of the time, those types of issues can be resolved over the phone.
Best Buy has paused device repairs for the time being, leaving Android owners to find third-party repair businesses. One such reputable company is uBreakiFix, an official Samsung repair partner. uBreakiFix repairs all types of phones, tablets and even computers -- including Apple products.
In order to help keep customers and employees safe, uBreakiFix has rolled out curbside service and a mail-in option. In some areas, you can even have a tech come to your home and fix your device. Find the closest uBreakiFix location and the repair services offered using the company's availability tool.
Again, it's probably best to call any business directly to confirm they're open -- especially as more cities continue to shut down nonessential services -- and make sure they're taking appointments and have the parts in stock to complete your specific repair. It may be you need to mail in your device.
You can also repair your phone yourself.
iFixit
Fix it yourself
If you're out of warranty and feel comfortable attempting to repair your phone on your own, you can always order a repair kit from iFixit. There are kits that include everything you need -- including the tools -- to replace a broken iPhone screen, swap out an Android phone's battery or more.
iFixit has posted guides that go with each kit, walking you through the entire process. If your movement isn't restricted, it'll save you a trip out, and potentially save you some money in the process.
While we all try to do our part to stop the spread of coronavirus, there are some myths you should be aware of. And if you absolutely have to go out, use these best practices to keep yourself safe. Here's the current knowledge on coronavirus and your delivery packages.
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Cracked iPad screen got you down? Here's how to fix it
Cracked iPad screen got you down? Here's how to fix it
Apple iPads aren't cheap, and neither is getting one's screen repaired. Apple's one-year warranty doesn't cover accidental damage, so unless your iPad's screen has a hairline crack due to defective glass (and no obvious sign of drop impact), get ready to bust out your credit card.
Here's everything you need to know about getting an Apple iPad screen fixed.
No iPads were hurt in the process of this post.
Josh Miller/CNET
Have Apple fix it
Getting your screen replaced by Apple is pretty cheap -- if you have AppleCare.
AppleCare costs $99 dollars for two years and it covers two incidents of accidental damage for a $49 service fee. It's available upon purchase, but you also have 60 days after purchase to buy it.
If you don't have AppleCare, it will cost about the price of a new (refurbished) iPad to fix your screen. Apple charges anywhere from $199 to $599 (plus tax) to fix a broken iPad screen, depending on the model. That's a lot, especially compared to $129 to $149 to fix an out-of-coverage iPhone 7 screen.
If you can't get to an Apple store, you can mail your device to Apple for a shipping fee of $6.95.
Fixing a cracked iPad screen can cost as much as buying a refurbished iPad.
Josh Miller/CNET
Have a third party fix it
There are other places to get your iPad screen fixed, but choosing a non-Apple repair shop will void your warranty. And yes, Apple can tell if a non-Apple employee has opened up your iPad. But if you're out of warranty anyway, there's a number of third-party Apple repair places that can fix your iPad's shattered screen.
When you're shopping around for a good repair company, there are a few questions you'll want to ask before handing over your device:
How much will it cost?
How long will it take?
What type of warranty do you offer?
Where do they get their replacement parts from?
Since the third-party company will be voiding your Apple warranty, you want to make sure they'll stand behind their work and parts -- the last thing you want is a crack-free but defective screen.
Local mom-and-pop computer repair stores (yes, they still exist) are often a good place to try for a third-party repair. Just check for reviews and get a solid quote up-front. We recently profiled a handful of independent computer shops in New York, many of which specialize in Apple repairs.
We don't recommend a DIY approach to getting your iPad's screen fixed.
Josh Miller/CNET
Don't do-it-yourself
You can find glass replacement kits and dense DIY tutorials online that show you how to fix your iPad screen yourself, but trust us, you don't want to do this yourself.
Replacing the glass is much more difficult than replacing the entire touchscreen, because you will need to separate the glass from the touchscreen and then glue the new piece of glass onto the old touchscreen. That's something you should leave to professionals.
If you really want to give it a shot, keep in mind that a touchscreen replacement kit, including the LCD screen and digitizer, can cost between $30 and $400, depending on which components you need and the model. We haven't tested these replacement parts ourselves and do not recommend it.
Plus, with the DIY approach, you will void your warranty and have nobody but yourself to blame if something goes wrong. Replacing the screen will cost you as much, if not more, than simply taking your device to the Apple store.
Deal with it
If you're short on cash, or are simply dealing with a small crack, you can also try to make the best of what you got.
It won't look pretty, but you don't need to replace your screen when it cracks. If the cracks are around the edges of the screen and don't interfere with actually using the phone, or if you have one or two large cracks that run across the screen, a glass screen protector such as Zagg's glass screen protector ($30-$50) so you don't cut your fingers as you swipe.
(If your screen is absolutely shattered, a glass screen protector will keep you from getting cut, but your iPad may still be unusable.)
